1. Users can use GoTagihan service to (i) pay the routine bills, utility fees and/or other specific bills issued by Biller (“Bills”) or (ii) carry out top-up phone credit or purchase data packages for the available Telecommunication Operator networks other telecommunication services from other Telecommunication Operators We provided (“Phone Credit”) if the User has sufficient balance in his/her GoPay account or other source of fund, including but not limited to credit card, debit card and/or other electronic money, as determined by Us from time to time.
2. User complaints regarding GoTagihan services can be submitted via Help Center within a period of no later than 30 (thirty) days after the transaction.
3. The successful transaction history of GoTagihan will be displayed in the application maximum for a period of 30 (thirty) days after the transaction or other period of time that We specify.
4. The use of GoPay as a payment method in the GoTagihan feature is subject to the Terms and Conditions for the use of GoPay.
5. The use of other source of fund, including but not limited to credit card, debit card and/or other electronic money, as payment method in the GoTagihan feature is subject to the terms and conditions of such relevant source of fund, any fault and/or loss arising out of the use of other source of fund as payment method in the GoTagihan feature shall not be Our liability.
6. All forms of failure for bills payment through the GoTagihan features which arise out ofany fault from any third party, including but not limited to Biller, Telecommunication Operator, payment methods provider and/or integrator system, shall not be Our fault.

WHEN YOU ARE USING GOTAGIHAN SERVICES TO PAY BILLS

7. We only facilitate routine bill payments, utility fees and/or other specific bills to the Biller. We are not responsible for the quality of goods and/or services or other matters related to goods and/or services that are the responsibility of the relevant Biller.
8. The use of GoTagihan for the payment of each routine bill, utility fees and/or other bills can be subjected to the specific terms and conditions that apply to each payment of such routine bill, utility fees and/or other bills as determined from time to time by Us (“GoTagihan Specific Terms and Conditions”).
9. In the event You choose to activate the automatic Bills payment feature in GoTagihan service, You are deemed to have granted us the power of attorney to deduct the GoPay balance in your GoPay account or debit Your other sources of fund, such as but not limited to credit cards, debit cards and/or other electronic money, as We specify from time to time, on the date You specified, the amount charged by the Biller and other costs (if any). For the avoidance of doubt, the power of attorney granted will remain valid to the extent You choose to activate the automatic bill payment feature in GoTagihan service.
10. Automatic deduction of GoPay balance or other sources of fund You own as mentioned in point i above will be carried out within 1 (one) until 3 (three) working days prior to the due date of the Bill (“Deduction Period”). If the automatic Bills payment is successful, Your Bills payment status will be changed within 2 (two) 24 (twenty four) hours. If Our system records that You do not succeed in paying the Bills within Deduction Period, We shall ask you to carry out manual payment pver the Bill upon the due date of the Bill.
11. In utilizing the automatic Bills payment feature in GoTagihan service, We may ask You to input PIN, verification code and/or other security methods as We inform You from time to time, where the confidentiality of the security methods mentioned shall be Your full responsibility.
12. You may cancel Your automatic Bills payment feature for certain Bill by clicking “History” button and select “Delete” on in GoTagihan menu.
13. If you need more information regarding your Bill, please contact the respective Biller.
14. You shall release Us from all responsibilities, either directly or indirectly, in case of any failure of bills payment through the automatic bill payment feature in the GoTagihan service caused by an error in the information you provided and/or there is not enough GoPay balance in your GoPay account, or Your other sources of fund, such as but not limited to credit cards, debit cards and/or other electronic money, as We specify from time to time.

WHEN YOU ARE USING GOTAGIHAN SERVICE FOR PURCHASE OF PHONE CREDIT

15. Phone credit denominations and data packages that can be purchased by the User are as stated in the GoTagihan service.
16. Phone credit and data packages that have been purchased cannot be canceled or refunded.
17. Details of the features which included in each available data package can be seen in GoTagihan Service.
18. Telecommunication services are the services provided by the cellular Telecommunication Operator that are cooperating with Us. Therefore, we are not responsible for the quality of the cellular telecommunication services provided by the Telecommunication Operator.
19. The update of the phone credit balance and/or data package is the responsibility of the Telecommunication Operator. Our responsibility is limited to only submitting User payment information to Telecommunication Operator.
20. Any mistake in top-up to a wrong destination number or top-up to an expired cellphone number by the User cannot be refunded.
21. We can determine the fees charged for Pulsa service, the fees may change at any time